Refund Policy
Conditions of Return
For all our products at V-Perfumes, free return is guaranteed if notified within seven days from the product delivery in accordance with all the below conditions is met completely.
- Returns on products can be either meant for replacement or refund.
- No refunds will be applicable for international orders after shipping the orders.
- Return of our product(s) is only available of fragrances, and not to beauty products.
- Return of product(s) is only applicable in case of mismatch or manufacturing defect.
- The item(s) returned should not be opened or used and must come with the original packaging along with any sampling pieces or manuals that come with it and all the V-Perfume tags attached.
- If the item is found to be used any refund is not possible.
How Do You Receive a Refund
- For online prepaid, credit charge of 2.5% percent of the total order value will be deducted if cancelled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.
- For COD customers, refund will be credited in the V Perfumes E-wallet. If cancelled upfront without any reason and if shipped and returned AED 25 will be deducted for courier charges.
- It takes 7 to 10 days for a refund in credit card. Wallet refund will be done within a working day upon the order's return to the warehouse.
Payment Method, Refund Method, Refund Time
| Payment Method | Refund Method | Refund Time |
|---|---|---|
| Cash on Delivery/Pay Online | E-Wallet | 1 Working Day |
| Pay Online | Credit Card | 7 to 10 Days |